Help! 4 Must-Do Things When Your Flight Is Delayed or Cancelled

Help! 4 Must-Do Things When Your Flight Is Delayed or Cancelled
Thursday, July 20, 2017

You are excited to board the flight for your long-awaited holiday trip or back home, then you receive a really bad piece of news - your flight got delayed, or cancelled due to an unexpected mechanical hiccup or the bad weather.


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Your traveling dreams have just turned into a nightmare, now you have plenty of time to kill at the airport. Here, we have put together the best essential tips for coping with this mishap.

1. Hurry To The Help Desk

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Once you are aware that your flight is delayed or cancelled, proceed immediately to the nearest airline desk or contact the airline for solutions. The usual practice is that the representative will book you onto the next available flight. Also, do a check how long you will be stranded in the airport and most importantly the whereabouts of your lugagge.

2. Best Time To Use Your Phone


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If you find yourself stuck in the long queue, wait no longer and contact the airline hotline immediately or do a check on the airline’s website or mobile app to see if its possible to make a booking yourself without any extra charges. Don’t forget to keep in touch with your loved ones to keep them updated on your arrival.

3. Know Your Entitlements


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Once you’ve confirmed your new flight details, check with the airline if there are any additional potential compensation such as complimentary hotel stays or food vouchers. Usually food vouchers will be issued if you have to wait in the airport for a couple of hours. Depending on the nature of the flight delay or cancellation, passengers get compensated differently.

P.S. Don’t wait for the airline to offer, be proactive by asking them.

4. Contact Your Insurance Company


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Most travel related policies include payouts for delayed and cancelled flights, if you’ve purchased a travel policy prior to your trip, get in touch with your insurance company and find out if you are entitled to any payouts.

Speaking of this, we would like to highlight - never ever skimp on travel insurance! Unforeseen travel misfortunes such as delayed/cancelled flight, lost of luggage and illnesses may happen. And this is when your travel insurance helps you to avoid the worst effects of these hiccups.


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If you’ve been in similar situations like this, we are sorry. If you haven’t been through anything like this, check out how frustrating it is to experience something like this:

1. Passengers stranded on SIA flight for hours after delay due to technical issues - AsiaOne

2. Scoot flight to Singapore rescheduled almost a day later, passengers stranded at Bangkok airport - The Straits Times

3. Travellers stuck in Japan airport for 57 hours - The Straits Times

This is why we would like to emphasise how important travel insurance is. While we are unable to foresee what will happen, we can travel smart by taking necessary precautions and ensure that we are well protected. Learn how you can take measures to protect yourself and your family with AXA SmartTraveller.


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AXA@POST SmartTraveller is having the following promotion during the month of July:



From 20 to 22 July 2017, enjoy 40% off all single trip plans and get a complimentary travel pack from Sample Store that will come in handy for your trip (Limited to the first 100 policies taken up by Sample Store customers from 20 to 22 July 2017).

And if you are thinking about getting a Comprehensive annual plan, AXA is offering up to 55% discount for a Family plan with minimum 2 adults.



Hurry and book your travel insurance today to enjoy these promotions: https://ecom.axa.com.sg/buy/travel-insurance/axapost#/home!

- Felicia